How does 30-minute delivery work? Which areas in Bangalore are covered?

Place your order and we dispatch it immediately from our Bangalore fulfilment centre. Your fashion, beauty, and lifestyle picks arrive as fast as possible. We deliver across Koramangala, Indiranagar, HSR Layout, Jayanagar, BTM Layout, JP Nagar, Whitefield, Electronic City, Marathahalli, Bellandur and surrounding areas. Customers outside Bangalore receive pan-India shipping with standard delivery in 3–5 business days.

Are your products 100% authentic? Where do you source them from?

Every product on ZAVE is 100% authentic. We source directly from verified brand distributors and authorised sellers. All products are quality-checked before leaving our fulfilment centre. Fragrances come with original packaging, intact batch codes and manufacturer seals.

Is Cash on Delivery available?

Yes, Cash on Delivery is available on all orders across India with no extra charges. We also accept UPI apps like Google Pay, PhonePe, Paytm, credit cards, debit cards and net banking.

What is your return and exchange policy? Which items cannot be returned?

We offer returns and exchanges within 7 days of delivery if the item is unused, unwashed and in original packaging with tags intact. Items that cannot be returned include innerwear, bodysuits, shapewear, opened skincare products, beauty products and used fragrances.

How do I cancel or modify an order after placing it?

Bangalore orders are dispatched quickly so cancellation requests must be made within 5 minutes of placing the order. Pan-India orders can be cancelled within 1 hour of placing the order. Once dispatched the order cannot be cancelled but eligible items can be returned under the 7-day return policy.

Privacy policy

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, including the amended provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules, regulations, privacy policy, and Terms of Use for access or usage of the ZAVE website (“Website”), operated by ZAVE Commerce (Zave Commerce Partners), registered at Regus-The Estate, The Estate Building, 08th Floor, Dickenson Road, Bangalore, India - 560042.

By using the Website, you (“User”, “You”) agree to the collection, storage, use, and sharing of your information as described in this Privacy Policy. The terms “We”, “Us”, “Our” refer to ZAVE Commerce.

1. User Eligibility

The Website may be used only by persons who can form legally binding contracts under the Indian Contract Act, 1872. Individuals under the age of 18 may access the Website only through their parent or legal guardian. If it comes to our notice that a minor has registered or transacted on ZAVE without consent, we reserve the right to terminate their access.

2. Information We Collect

To provide and improve our services, we may collect the following information from you:

Personal Information: Name, phone number, email address, delivery address.
Location Data: Delivery address details shared during checkout.
Transactional Data: Purchase details, payment methods, refunds, and order history.
Device & Usage Data: IP address, browser type, cookies, and website usage patterns for analytics and service optimization.

3. How We Use Your Information

Your data may be used for the following purposes:

To process and deliver your orders through ZAVE and partner logistics companies.
To provide customer support, resolve disputes, and process refunds.
To personalize your shopping experience and improve our product recommendations.
For marketing and communication purposes (emails, SMS, or newsletters).
To comply with applicable laws, regulations, and legal obligations.

4. Sharing of Information

We respect your privacy and only share your information under the following circumstances:

With delivery partners and logistics providers for order fulfillment.
With warehouses and brand partners for product sourcing and dispatch.
With third-party service providers (such as payment gateways, SMS/email partners) to facilitate transactions and communication.
When required by law enforcement authorities, courts, or regulators under applicable laws.

We do not sell or rent your personal information to third parties.

5. Security of Data

We implement reasonable security practices and procedures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials (if applicable).
You agree to provide accurate and up-to-date information.
Any unauthorized use of the Website, including attempts to gain access to restricted areas, is prohibited and may result in termination of access.

7. Communications

By using the Website, you consent to receive communications from ZAVE electronically, including order updates, promotional messages, and account-related information. You may opt out of promotional communications at any time by following the unsubscribe instructions.

8. Updates to this Privacy Policy

ZAVE reserves the right to update or modify this Privacy Policy at any time without prior notice. Continued use of the Website after changes indicates your acceptance of the revised policy. We encourage you to review this page periodically.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer
ZAVE Commerce
Email : info@zaveus.com

Contact: +91 8217023939 | +91 7648869905
Address: Regus-The Estate, The Estate Building, 08th Floor, Dickenson Road, Bangalore, India - 560042.