How does 30-minute delivery work? Which areas in Bangalore are covered?

Place your order and we dispatch it immediately from our Bangalore fulfilment centre. Your fashion, beauty, and lifestyle picks arrive as fast as possible. We deliver across Koramangala, Indiranagar, HSR Layout, Jayanagar, BTM Layout, JP Nagar, Whitefield, Electronic City, Marathahalli, Bellandur and surrounding areas. Customers outside Bangalore receive pan-India shipping with standard delivery in 3–5 business days.

Are your products 100% authentic? Where do you source them from?

Every product on ZAVE is 100% authentic. We source directly from verified brand distributors and authorised sellers. All products are quality-checked before leaving our fulfilment centre. Fragrances come with original packaging, intact batch codes and manufacturer seals.

Is Cash on Delivery available?

Yes, Cash on Delivery is available on all orders across India with no extra charges. We also accept UPI apps like Google Pay, PhonePe, Paytm, credit cards, debit cards and net banking.

What is your return and exchange policy? Which items cannot be returned?

We offer returns and exchanges within 7 days of delivery if the item is unused, unwashed and in original packaging with tags intact. Items that cannot be returned include innerwear, bodysuits, shapewear, opened skincare products, beauty products and used fragrances.

How do I cancel or modify an order after placing it?

Bangalore orders are dispatched quickly so cancellation requests must be made within 5 minutes of placing the order. Pan-India orders can be cancelled within 1 hour of placing the order. Once dispatched the order cannot be cancelled but eligible items can be returned under the 7-day return policy.

Refund policy

At ZAVE, we want you to shop bold and worry-free. Our returns and refunds process is simple, fast, and stress-free.

Return Rules

Returns accepted within 7 days of delivery.
A flat ₹99 return shipping fee applies to each return.
No restocking fee is ever charged.
Final Sale: Certain collections are non-returnable - Reframe products, Skin products, Makeup products and Fragrances.

Fast Refunds for Regular Orders

Changed your mind? No problem. Send eligible items back to our warehouse within the 7-day return window.
The moment your return reaches our warehouse, we’ll process your refund ASAP and send you a confirmation email.
Refunds typically appear in your account within 5-7 business days, depending on your bank or payment method.

FAQs & Quick Tips

Where does my refund go?
Straight back to the original payment method you used.
Are there non-returnable items?
Yes. Items from the Reframe, Skin, and Makeup collections are final sale and cannot be returned. Always check the product page for specific return eligibility.
Need support?
Reach out to our support squad anytime with your order info - we’re always here to help!

Our Promise

Stress-free, fuss-free. At ZAVE, we keep returns simple so you can shop with total confidence.

Policy effective from 01-10-25. We keep things fresh - any changes, we’ll let you know!