How does 30-minute delivery work? Which areas in Bangalore are covered?

Place your order and we dispatch it immediately from our Bangalore fulfilment centre. Your fashion, beauty, and lifestyle picks arrive as fast as possible. We deliver across Koramangala, Indiranagar, HSR Layout, Jayanagar, BTM Layout, JP Nagar, Whitefield, Electronic City, Marathahalli, Bellandur and surrounding areas. Customers outside Bangalore receive pan-India shipping with standard delivery in 3–5 business days.

Are your products 100% authentic? Where do you source them from?

Every product on ZAVE is 100% authentic. We source directly from verified brand distributors and authorised sellers. All products are quality-checked before leaving our fulfilment centre. Fragrances come with original packaging, intact batch codes and manufacturer seals.

Is Cash on Delivery available?

Yes, Cash on Delivery is available on all orders across India with no extra charges. We also accept UPI apps like Google Pay, PhonePe, Paytm, credit cards, debit cards and net banking.

What is your return and exchange policy? Which items cannot be returned?

We offer returns and exchanges within 7 days of delivery if the item is unused, unwashed and in original packaging with tags intact. Items that cannot be returned include innerwear, bodysuits, shapewear, opened skincare products, beauty products and used fragrances.

How do I cancel or modify an order after placing it?

Bangalore orders are dispatched quickly so cancellation requests must be made within 5 minutes of placing the order. Pan-India orders can be cancelled within 1 hour of placing the order. Once dispatched the order cannot be cancelled but eligible items can be returned under the 7-day return policy.

Shipping policy

At ZAVE, we deliver more than just fashion - we deliver speed, style, and convenience right to your doorstep. Here’s all you need to know about how we get your orders to you quickly and reliably.

Delivery Timelines

30-Minute Delivery (Estimated):
For orders within our core service zones, we aim to deliver within 30 minutes from the time your order is confirmed. However, actual delivery times may vary depending on your specific location, as well as external factors such as weather conditions, traffic, and other unforeseen circumstances.
Same-Day Delivery:
For areas outside the 30-minute radius but within extended service zones, delivery typically occurs within the same day, generally up to 8 hours from order placement.
Next-Day Delivery:
For locations outside both instant and same-day delivery zones, your order will be delivered by the next day.

Delivery availability and estimated timelines will be confirmed at checkout based on your pin code.

Shipping Charges

Free Delivery on Orders Over ₹999:
Orders above ₹999 enjoy complimentary delivery.
Shipping Fee for Orders Under ₹999:
Orders below ₹999 incur a delivery charge of ₹99.
Any applicable shipping charges will be transparently displayed during checkout - no hidden fees.

Order Processing & Dispatch

Orders are processed immediately upon payment confirmation for speedy delivery.
For Cash on Delivery (COD) orders, we may contact you via call or SMS to verify delivery details before dispatch.
Once your order is out for delivery, you will receive real-time tracking updates for full transparency.

Delivery Partners

Our trusted delivery partners are experienced professionals who navigate local routes efficiently, ensuring your order arrives safely and on time.

Serviceable Areas

ZAVE currently operates in select metropolitan and urban zones.
If your location isn’t serviceable yet, please stay tuned as we continue expanding our reach.
Pin code-based delivery availability and service level are clearly indicated during checkout.

Delivery Exceptions & Policies

Delivery times may be affected by weather, traffic congestion, strikes, or other uncontrollable events. We commit to keeping you informed should delays occur.
Failed deliveries resulting from unreachable addresses, refusal of orders, or repeated missed attempts may impact your eligibility for Cash on Delivery payment options.

At ZAVE, we stand by our motto: Quick. Chic. Unstoppable. Our shipping policy is designed to keep pace with your lifestyle - fast, reliable, and hassle-free.

For questions or assistance, contact our dedicated support team anytime - we’re here to help.

(Policy effective as of 01-10-25. ZAVE reserves the right to update this policy periodically to improve your experience.)